Interaction Flow Operations
Confidence in every customer interaction.
Turn complex policies and customer scenarios into guided, context-aware paths. Agents get the right question, script, action, and next step while leaders see how every interaction gets resolved.
Built for contact-center, CX, quality, compliance, and operations leaders.
Current step
Confirm service impact
What to expect
Built on clear product promises.
Workflow-first, never a repackaged article library
Human approval before AI-generated guidance is published
Executable, measurable, governed, reusable, and exportable flows
One operating layer
From decision logic to measurable resolution.
FrontierFlows connects design, live execution, governance, system actions, and intelligence around one central object: the interaction flow.
Agent Navigator
The next best step—without the search.
Agents see only what matters now: customer context, the next question, approved language, required fields, policy alerts, and the correct action.
Broadband outage
Step 3 of 8
Ask the customer
Are all devices unable to connect?
Flow Studio + Policy Guard
Design freely. Publish responsibly.
Model branching logic, reusable sub-flows, scripts, approvals, and outcomes—then manage owners, reviews, versions, and audit history.
Flow Intelligence
Branch-level
Find friction, exception paths, abandonment, escalation patterns, and the flows most connected to successful outcomes.
The workflow lifecycle
Design the decision logic
Build visual interaction flows with questions, conditional branches, scripts, actions, approvals, outcomes, and reusable sub-flows.
Guide the live interaction
Give agents one focused step at a time in a browser sidecar or workspace—never a wall of documentation while the customer waits.
Govern every required step
Embed identity checks, disclosures, eligibility rules, approval gates, and escalation paths directly into execution.
Act inside connected systems
Use customer context to prepare CRM updates, tickets, messages, callbacks, routing, and other approved actions.
See how work really flows
Measure branch choices, completion time, abandonment, exceptions, escalations, and operational outcomes.
Improve with governed AI
Draft flows from source material, generate summaries, and identify automation opportunities with human approval built in.
Indicative pricing
Start with the interactions that matter most.
Final pricing reflects agent count, workflow volume, runtime usage, governance, and integration scope. Paid pilots can be credited toward an annual agreement.
Team
For smaller support teams standardizing complex interactions.
$750–$1,500/month
- Visual Flow Studio
- Guided agent runtime
- Knowledge attachments
- Core analytics
- PDF, PNG, and SVG exports
Contact Center
For mid-market operations deploying guided flows at scale.
$2,500–$8,000/month
- Everything in Team
- Browser sidecar and starter templates
- Workflow governance
- Contextual routing
- Advanced analytics and integrations
Enterprise
For large or regulated organizations with complex controls.
Customannual
- SSO and SCIM
- Advanced permissions and approvals
- Audit and data controls
- Custom integrations
- Enterprise support
AI Assist, Automation, implementation, migration, and custom integration services are scoped separately.
Questions from operations teams
Practical by design.
A clear path forward
Give every agent the judgment of your best.
Choose one high-volume interaction family. We’ll help turn it into guided, governed flows and build a pilot around measurable outcomes.